At Hello Tech Hub, customer satisfaction is our top priority. We understand that sometimes you may need to return or exchange an item. This policy outlines the process for refunds and returns to ensure a smooth and transparent experience.
1. Eligibility for Returns
To be eligible for a return, the product must meet the following criteria:
- Unused and in Original Condition: The product must not have been used or altered and should remain in the same condition as when it was delivered to you. This includes keeping all tags, seals, and protective covers intact.
- Original Packaging: The item should be returned in its original packaging, along with any accessories, manuals, or promotional items that were included.
- Return Window: The return request must be initiated within 30 days of the delivery date. Beyond this time frame, we regret that we cannot accept returns.
- Proof of Purchase: To process a return, you must provide proof of purchase, such as an order number, receipt, or invoice.
Exceptions may apply to certain products, including those listed as non-returnable below.
2. Non-Returnable Items
Certain products are excluded from our returns policy for health, safety, or customization reasons. These include:
- Used or Damaged Products: Items that show signs of use, alteration, or damage caused by improper handling or misuse cannot be returned.
- Personalized and Customized Items: Products that have been personalized or customized specifically for you are non-returnable unless they are defective or damaged upon arrival.
- Consumable Items: Consumables such as batteries, cleaning supplies, or single-use products are not eligible for return once opened.
- Final Sale Items: Products marked as “final sale” are not eligible for return or refund.
If you are unsure whether your item qualifies for a return, please contact our customer service team for clarification.
3. Refund Process
We aim to process all refunds quickly and efficiently to ensure your satisfaction. Refunds will be issued under the following conditions:
- Original Payment Method: Refunds will be processed back to the payment method used for the purchase.
- Inspection and Approval: Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria. If approved, the refund will be processed within 7-10 business days of receiving the return.
- Shipping Costs: The original shipping charges are non-refundable unless the return is due to an error on our part, such as sending a defective or incorrect item.
4. How to Initiate a Return
To start the return process, follow these steps carefully:
- Contact Customer Support: Email us at support@hellotechhub.com or call our support team. Provide your order number, the item you wish to return, and the reason for the return.
- Return Authorization: Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back.
- Prepare the Package: Safely pack the item in its original packaging, including all accessories, manuals, and promotional items, if applicable.
- Ship the Item: Use a reliable courier service to ship the item to the return address provided. Be sure to keep the shipping receipt as proof of return.
5. Return Shipping Costs
- Defective or Incorrect Items: If the return is due to a mistake on our part, such as a defective or incorrect product, we will cover the return shipping costs.
- Other Returns: For returns not related to defects or errors, the customer is responsible for covering the return shipping expenses. We recommend using a tracked shipping service to ensure the safe return of your item.
6. Damaged or Defective Products
If your item arrives damaged or defective, we are committed to resolving the issue promptly:
- Contact Us Immediately: Notify our support team within 48 hours of delivery and provide clear photos of the damaged item and its packaging.
- Resolution Options: Based on the severity of the damage or defect, we will offer you one of the following solutions:
- A replacement item at no additional cost.
- A repair if feasible.
- A full refund to your original payment method.
Please ensure that you do not discard the item or its packaging until the issue is resolved, as this may be required for inspection or claims.
7. Exchanges
Currently, we do not facilitate direct exchanges. If you wish to replace a product with a different item, please follow the return process for the original product and place a new order for the desired item. This ensures that all transactions are properly documented and processed.
8. Late or Missing Refunds
If you are experiencing delays in receiving your refund, please take the following steps:
- Check Your Bank Statement: Refunds may take several business days to appear, depending on your bank or credit card provider.
- Contact Your Payment Provider: Sometimes, refunds may be delayed due to processing times at your financial institution.
- Reach Out to Us: If you have checked the above and still have not received your refund, contact us at support@hellotechhub.com, and we will investigate the issue promptly.
9. Additional Assistance
For any further questions or concerns regarding our Refund and Returns Policy, please contact our friendly support team. We are here to ensure your satisfaction with every purchase.
Contact Us:
- Email: support@hellotechhub.com
- Website: https://hellotechhub.com/